In many businesses, performance is boiled down to a behavior-based or competency-based job description that provides information for Human Resources but does not help managers ensure exemplary performance on the job. The job description often isn’t accurate for what the job entails, meaning hiring is limited to the wrong criteria and unclear expectations that require the job role to perform a lot of “other duties as assigned.”

The PERFORMANCE PROFILE, an accomplishment-based tool, provides a clear description of the many aspects of performance: the accomplishment, key tasks, business results, measures, best practices, and more.

Key Takeaways:

In this webinar, participants will learn how this tool can be used to enable exemplary performance through:

• Setting expectations.
• Coaching.
• Onboarding.
• Training design.

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About Therese Longo

As the Vice President of Operations for Radcom, Therese draws upon her background as a Certified Performance Thinking® Practitioner and her 15-plus years of experience as an instructional design professional to drive continuous improvement. She leads the development of Radcom’s project teams, helping team members find effective, efficient means of producing customized documentation, training, and additional support that help clients enhance their professional abilities. Therese also works with company executives directly, managing various projects through which she helps clients set and achieve organizational goals.

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